Senior Manager, Client Operations

The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust, ownership, empathy, and collaboration. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

Do you have a passion for solving hard problems at scale? Are you eager to join a dynamic, globally- connected team where your contributions will make a meaningful difference in building a better media ecosystem? Come and see why Fortune magazine consistently ranks The Trade Desk among the best small- to medium-sized workplaces globally.

Who you are

You are a strategic operator and systems builder who thrives at the intersection of Product, GTM, and Executive leadership. You bring clarity to ambiguity and build scalable frameworks that convert innovation into measurable business impact.

You think in systems, not tasks. You understand that product capability alone does not drive outcomes—clear adoption motions, defined success thresholds, disciplined operating cadence, and principled decision frameworks do. You have experience turning company-level priorities into structured waterfalls, KPIs, and execution rhythms that scale globally.

You are comfortable leading through influence. You partner seamlessly with Product, Engineering, Client Services, Revenue Operations, Legal, and Finance to align strategy, define decision rights, and ensure every major initiative launches with a defined GTM motion and measurable outcome targets.

You bring executive presence, structured thinking, and a bias for accountability. When you build something, it is durable, measurable, and tied directly to revenue, retention, and adoption impact.

What you’ll do

Own Adoption Strategy Across Core Business Objectives

Serve as the Client Operations lead for one or more core business objectives (e.g., Kokai, Audience Unlimited & Trader Modes, Seeds & Attribution, Decisioning), translating product strategy into scalable GTM systems.

Define adoption waterfalls, stage progression logic, and measurable outcome thresholds that connect product usage to revenue growth and decisioned spend.

Convert Innovation into Measurable Business Impact

Establish and operationalize standardized adoption and progression frameworks that track:

• Decisioned spend progression
• Time-to-scale for product launches
• Retention and expansion for adopters vs. non-adopters
• Feature adoption across defined portfolio cohorts
• Revenue impact tied directly to GTM playbooks

Ensure every innovation initiative launches with:

• Defined success criteria
• Clear stage progression logic
• Documented ownership
• Executive-ready measurement

Strengthen the Product–Market Feedback Loop

Own the feedback system between client usage data and Product prioritization.

Leverage Salesforce and platform data to identify friction points, adoption blockers, and opportunities for acceleration. Translate field insights into actionable recommendations for Product and Engineering.

Standardize GTM Innovation Motions

Define and scale a consistent operating model for product releases and innovation initiatives, including:

• Defined decision rights and accountability
• Structured operating cadence
• Clear adoption KPIs
• Post-launch retros tied to business outcomes

Ensure innovation motions are repeatable, measurable, and globally consistent.

Drive Cross-Functional Alignment at the Executive Level

Operate as a connective layer between Product and Business teams to reduce friction, clarify ownership, and accelerate execution.

Provide structured executive updates grounded in clean adoption data, measurable progress, and clearly articulated risks.

What you bring to the table

• 6+ years of experience in Client Services, Business Strategy, GTM Operations, Revenue Operations, or similar strategic roles within high-growth technology organizations
• Proven ability to build and scale operating models that connect product adoption to measurable revenue impact
• Strong executive communication skills, with experience presenting structured frameworks and KPIs to senior leadership
• Demonstrated success aligning Product and Business teams through clearly defined decision frameworks and ownership models
• Experience building adoption waterfalls, KPI dashboards, and structured stage progression systems
• Ability to translate ambiguous strategic initiatives into measurable, executable programs
• Strong systems orientation and comfort working across Salesforce, platform data, and analytics teams
• Experience in AdTech or digital media ecosystems strongly preferred

#LI-JS1

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

[LA JOBS ONLY]The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.

[SF JOBS ONLY]Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CO, CA, IL, NY, WA, and Washington DC residents only: In accordance with CO, CA, IL, NY, WA, and Washington DC law, the range provided is The Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as sales-based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan.

The Trade Desk also offers a competitive benefits package. Click here to learn more.

Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave

At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is $93,800—$172,000 USD

As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.

Please reach out to us at accommodations@​thetradedesk.​com to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.

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