Senior Director, Client Service

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more.

Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly.

The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.

Who we are looking for:

• A proven leader who is able to inspire, motivate and drive scaled team performance.
• Someone who takes a multi-year view when planning and making decisions.
• Builds strong relationships with executive-level leadership with external Clients and internally to drive effective team strategies and and champions change across the organization.
• Engages with the broader industry to help drive TTD’s forward-thinking initiatives.
• You will be part of the US Client Services leadership team and actively contribute to how the organization evolves, as well as be part of the committee that determines which areas to focus on and how to ensure quality control and consistency across all the regions.
• Your performance will be measured by revenue attainment vs. quarterly revenue goals, as well as ensuring team accountability and excellence across company initiatives.

What you’ll do:

• Lead an East-based Client Services team across Account Management and Trading, establishing clear operating rhythms, performance standards, escalation paths, coaching, and prioritization to drive consistent execution against client and revenue goals.
• Build and maintain trusted relationships with senior client stakeholders, bringing executive presence, an understanding of their business objectives, and strategic guidance to deepen partnerships and drive long-term client growth.
• Build collaborative partnerships with Business Development leadership to align on growth strategy, client prioritization, resourcing, and execution standards
• Take a proactive approach working with agencies, brands, and retail/commerce clients to plan, scale, and optimize programmatic strategies that drive client growth.
• Translate long-term business priorities into clear team plans, operating rhythms, and client strategies.
• Ensure the management team is aligned in assigning accounts and planning the organization for the long term.
• Attract, develop, and retain top talent by investing deeply in coaching, training, feedback, succession planning, and clear career development paths across managers and individual contributors.
• Create structure, consistency, and accountability across the team to improve execution quality, collaboration, and professional maturity.
• Unblock and resolve issues that are impacting the team’s ability to hit goals by collaborating with cross-functional leadership and optimizing processes.
• Own the client support model and represent portfolio-level product needs by translating client feedback into actionable input for product strategy.
• Solve complex operational and client challenges by creating scalable solutions quickly, decisively, and resourcefully.
• Set the tone for the CS team and add to the national CS organization’s culture and values.

What you bring to the table:

• Deep experience in programmatic advertising, with fluency in DSPs, campaign execution, optimization, measurement, and the broader ad tech ecosystem.
• 10+ years of strong people management experience.
• A natural leader and motivator of people with a collaborative team approach.
• Strong technical fluency and ability to engage deeply with platform capabilities, data strategy, campaign performance, troubleshooting, and product feedback.
• Ability to build strong relationships with internal and external stakeholders, executive team, and industry groups.
• Experience working with retail or commerce media clients is a plus.
• Ability to execute effectively in an intense, fast-paced environment.
• Extensive experience in Client Services or business development.
• Growth mindset and commitment to continuous improvement.
• Excellent influencing and negotiation skills.
• Effective time management skills – ability to prioritize and meet deadlines.
• Highly organized with strong attention to detail.
• Ability to identify business and organizational improvement opportunities and develop strategies to capture those opportunities.

In accordance with various US state laws, the range provided is the Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, and location. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as variable compensation-based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan.

The Trade Desk also offers a competitive benefits package. Click here to learn more.

Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave

At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is $135,400—$248,300 USD

As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.

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