Senior Technical Account Manager
What you’ll do:
Technical Account Managers oversee integrations with clients, inventory/publisher partners, data partners and others. The TAM is responsible for guaranteeing the technical aspects of the assigned partner integrations (both new and ongoing) by providing necessary documentation and technical guidance. They serve as liaisons between our partners and Engineering teams. You aren't expected to build software, but will be leveraging multiple technologies and tools to manage complex & custom integration projects. The Technical Account Manager should be a solution-oriented advisor and must be able to understand and communicate technical concepts to non-technical stakeholders.
Job Summary:
• Strong acumen for technical account problem solving - including analytic, troubleshooting, and general problem-solving abilities.
• Great written & verbal communication skills - You will interact with some of our company’s largest clients and partners. It’s important to provide timely, professional customer service while making sure the projects stay on track. You will also be responsible for documenting the client’s project and keeping the team up to date on the status of the project
• Project management abilities - you will be managing long- term (multi-month) integrations, and will be responsible for setting timelines, keeping all stakeholders up to date, and independently driving the process forward. Superb attention to detail is an absolute must. Experience with a formal project management method is a plus.
• Ability to influence people - Clients often come in with an idea of what they want to do and you will be responsible for advising them on the best possible solution, even if it’s not what the client initially thought they wanted. You will become a technical expert and must be able to act accordingly to consult with the client on their best solution.
• Fast learner - You must be able to quickly grasp & learn new technical subjects and be able to explain them to others.
• Selfless Team Player – You will interact with business, engineering, product and clients, representing many different types of personalities and opinions. You must be able to communicate and navigate between all parties.
Who you are:
• 3+ years of work experience in a technical client-facing role
• Proficient working knowledge of Excel, Office and Outlook is a must
• Demonstrable creative thinking and problem-solving abilities#Ability to manage multiple priorities and perform in a fluid, fast-paced work environment
Technical Account Managers oversee integrations with clients, inventory/publisher partners, data partners and others. The TAM is responsible for guaranteeing the technical aspects of the assigned partner integrations (both new and ongoing) by providing necessary documentation and technical guidance. They serve as liaisons between our partners and Engineering teams. You aren't expected to build software, but will be leveraging multiple technologies and tools to manage complex & custom integration projects. The Technical Account Manager should be a solution-oriented advisor and must be able to understand and communicate technical concepts to non-technical stakeholders.
Job Summary:
• Strong acumen for technical account problem solving - including analytic, troubleshooting, and general problem-solving abilities.
• Great written & verbal communication skills - You will interact with some of our company’s largest clients and partners. It’s important to provide timely, professional customer service while making sure the projects stay on track. You will also be responsible for documenting the client’s project and keeping the team up to date on the status of the project
• Project management abilities - you will be managing long- term (multi-month) integrations, and will be responsible for setting timelines, keeping all stakeholders up to date, and independently driving the process forward. Superb attention to detail is an absolute must. Experience with a formal project management method is a plus.
• Ability to influence people - Clients often come in with an idea of what they want to do and you will be responsible for advising them on the best possible solution, even if it’s not what the client initially thought they wanted. You will become a technical expert and must be able to act accordingly to consult with the client on their best solution.
• Fast learner - You must be able to quickly grasp & learn new technical subjects and be able to explain them to others.
• Selfless Team Player – You will interact with business, engineering, product and clients, representing many different types of personalities and opinions. You must be able to communicate and navigate between all parties.
Who you are:
• 3+ years of work experience in a technical client-facing role
• Proficient working knowledge of Excel, Office and Outlook is a must
• Demonstrable creative thinking and problem-solving abilities#Ability to manage multiple priorities and perform in a fluid, fast-paced work environment
Nice to Have:
- Experience with SQL, web technologies/web programming languages, and API’s
- Experience working with clients, product, and engineering teams - with the ability to break down complex concepts to non-technical stakeholders
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