Director, Client Services

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!

What we do

Client Services is the central function within TTD’s commercial organization, comprising of both Account Management function: responsible for maintaining client relationships, partnering with agencies to grow existing accounts, support Business Development team in onboarding new clients, and Trading function: our platform experts responsible for training agencies and working with agencies and clients on optimizing, executing campaigns.

What you’ll do

• Lead the development of a mix of brand direct and media agency portfolio as a senior strategic advisor, providing technical and client service excellence based on TTD's vision and values
• Demonstrate the value of The Trade Desk by crafting innovative technical solutions that meet the clients’ needs and business goals with a thorough understanding of their technology stack’s dependencies
• Provide thought leadership to your client and their partner ecosystem on how to best leverage The Trade Desk’s platform and integration capabilities
• Work closely with Business Development team to cultivate your accounts and become an extension of your client’s organization to solve their unique challenges through technology and automation.
• Responsible for growing your book of business through strategic cross selling and upselling opportunities by understanding the core client business needs
• Develop trusting and productive relationships with key stakeholders both internally and externally
• Manage, motivate and empower a cross functional team (Account Managers & Traders) to drive consistent YoY account growth, overseeing their day-to-day management, motivating the team by setting clear expectations, developing career path plans, providing constructive feedback, managing bandwidth and maintaining a high level of performance from the team, reporting progress against goals to management. 
• Participate in product road map build out discussions based on client needs with international senior leadership, product, & engineering teams
• Communicate effectively with other functional leaders (product, marketing, inventory & partnership team) by solving business challenges together, identifying opportunities for growth, and collaborating to drive efficiency and effectiveness across the organisation. 
• Maintain strong cross-pod relationships to support horizonal centre of excellence across account management and traders

Who you are

• An experienced senior leader who has a solid technical background and is skilled in building and nurturing client relationships.
• We are looking for an individual possessing excellent communication, strategic thinking and leadership skills to serve as a player-coach across a portfolio of key accounts. Your duties will involve both managing relationships with clients and leading a team of Account Managers and Traders
• Extensive experience within the digital and programmatic industry in a client focused role
• Experience establishing longstanding, consultative client relationships
• Ability to build strong relationships with internal and external stakeholders, executive team and industry groups
• Experience at an online publisher, agency, Mar Tech, SSP, DSP, or other online advertising role
• Repeatedly and consistently demonstrates confidence and good judgment in ambiguous situations, is experienced in diffusing difficult situations
• Execute, and coach others to execute, timely in fast-paced environment through effective time management and prioritisation skills
• Ambition to develop personally and nurture the development of others
• Excellent influencing and negotiation skills
• Highly organized with a strong attention to detail
• Exemplars of TTD culture and values, teaching others how to act with grit, humility, generosity and poise
• A proficient Mandarin and English speaker

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

As an Equal Opportunity Employer, The Trade Desk is committed to making our job application process accessible to everyone and to providing reasonable accommodations for applicants with disabilities. If you have a disability or medical condition and require an accommodation for any part of the application or hiring process, please contact us at [email protected]

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