Sr. System Operations Engineer, APAC

    POSTED: December 12, 2024

    Who We Are

    At The Trade Desk, we recognize that a seamless customer experience is driven by operational excellence. In pursuit of constantly improving the reliability of our platform, we are establishing a global Systems Operations team. This team's core mission will be to vigilantly monitor The Trade Desk platform services, refine our incident response methodologies, and guarantee a robust and highly-available customer experience. If you're passionate about ensuring system reliability, process improvement, and making an essential customer impact, we invite you to playing a critical role in this next evolution of our on-call experience.

    What You'll Do

    • Act as a technical expert and advisor to more junior Associate Systems Operations Engineers
    • At an escalated tier, monitor the state of platform services and stability via telemetry and alerts; triage issues, escalate to engineering teams as needed
      • Work collaboratively with development teams to facilitate issue remediation
      • Manage remediation task workflow
    • Proactively update and improve Systems Operations documentation and runbooks
    • Increase the effectiveness of the incident response process by defining and measuring relevant metrics
    • There may be periodic weekend coverage requirements

    Who We are Looking For

    • Bachelor’s Degree from a four-year university or relevant substitute experience
    • 6+ years relevant work experience in Technical and/or Application Support with strong knowledge of services support and troubleshooting

    The Systems Operations Engineer will either possess or be excited to learn a number of skills...

    Technical Proficiency:

    • Understanding of large-scale distributed system architectures (e.g., databases, web services, application services).
    • Familiarity with monitoring tools (e.g., Prometheus, Grafana, Nagios).
    • Ability to configure and fine-tune alerts.
    • Proficiency or ability to learn programming languages including C# and SQL.

    Incident Management and Troubleshooting:

    • Ability to prioritize and manage incidents based on severity, with a focus on customer impact.
    • Ability to remain calm under pressure and quickly diagnose issues.
    • Understanding of system logs, metrics, telemetry.

    Communication Skills:

    • Ability to communicate effectively with stakeholders during an incident.
    • Clear and concise documentation skills.
    • Ability to maintain and update trouble-shooting guides (TSGs) and operational documentation.
    • Ability to translate complex technical issues and platform outages to non-technical stakeholders.

    Automation & Scripting:

    • Ability to automate repetitive tasks.
    • Proficiency in scripting languages (e.g., Python, Bash) is a plus.

    As an Equal Opportunity Employer, The Trade Desk is committed to making our job application process accessible to everyone and to providing reasonable accommodations for applicants with disabilities. If you have a disability or medical condition and require an accommodation for any part of the application or hiring process, please contact us at [email protected]

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